Year28 highly concern if the products are good fit for customers health and do our best to maintain our product quality. We emphasis our products are all made in Hong Kong, no added sugar and preservatives. However, the natural ingredients quality may affected by weather nor batch. It is normal to appear variance on each tea bag, kindly take it as a consideration before purchase. Please contact us if there is concern.
1. Unopened product: If the product is dead on arrival, damaged in transit, please contact us immediately on the date of product arrival. Otherwise, we will remain the right of not accepting for return.
2. Opened product: Should you found the product is faulty, kindly contact us within 3 working days after the date of receiving the product and keep the products for any investigated purpose.
3. Faulty product is defined as moldy nor spoilt. The change of floral colour or appearance is not reflected as website will be identified as moldy nor spoilt product.
4. Unless the product is claimed as faulty nor damaged in transit, the product is non-refundable.
5. Freight cost will be factored in or waived accordingly.
Please call us or email us to arrange the return.
Contact No.: +852 9154 3247